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Manila Water Foundation, partners install hybrid handwashing facilities in QC public areas

As the pandemic persists, Manila Water Foundation (MWF), together with its partners P&G Safeguard Philippines, JCI Quezon City Capitol, and the Quezon City Government, formally inaugurated four new handwashing facilities and rehabilitated two (2) existing ones in various strategic public areas in Quezon City on September 4.

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NOTICE OF WATER SERVICE INTERRUPTION: Leak repair activity in Sta. Ana, Manila to cause water service interruption in 105 barangays in Manila, Makati and Mandaluyong

In preparation for a major pipe interconnection activity, Manila Water will undertake leak repairs in New Panaderos, Sta. Ana, Manila. This will result to temporary water service interruption affecting more than?230,000 population in?47,204 households, commercial and business establishments?in?105 barangays in Makati City, Mandaluyong City, and City of Manila,?beginning?Tuesday, August 25, 2020 at 10:00 PM until 4:00 AM, Wednesday, August 26, 2020.

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OFFICIAL STATEMENT: On show cause order over surge of customer complaints on water bills

We take all our customers’ concerns seriously and have always strived to respond and resolve these above and beyond regulatory standards. Based on data gathered from June 1 to July 27, 2020, out of our (1) million customers, only 7% or 73,588 sought clarification on their billing.?Of these, 90% were resolved by the call center or by business area frontliners. Only 0.7% of customers, or 7,937, have cases that were endorsed for further handling and of these, 6,246 were verified to have been billed based on actual consumption of customers. There are 379 cases wherein the spike in billing was caused by undetected underground leak in the customers’ plumbing system while only 57 customers had their bills adjusted.

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NOTICE OF WATER SERVICE INTERRUPTION: Pipe Interconnection Activity in Mandaluyong City on July 27-28

Manila Water will undertake pipe interconnection activities along Nueve de Pebrero Street, Barangay Mauway, Mandaluyong City. This will result to temporary water service interruption affecting more around 111,500 population in 22,296 households, commercial and business establishments in 9 barangays in Mandaluyong City, beginning Monday, July 27, 2020 at 9:00 PM until 6:00 AM, Tuesday, July 28, 2020.

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NOTICE OF WATER SERVICE INTERRUPTION: Facility Maintenance in Antipolo City on July 22, 2020 Affecting Parts of Rizal Province

After being postponed from last week, Manila Water will proceed with its maintenance activities in its Siruna Pumping Station in Brgy Mambugan, Antipolo City this week. This will result in temporary water service interruption affecting more than?210,000 population in?42,289 households, commercial and business establishments?in?25 barangays in Antipolo City, Teresa, Morong, Taytay, Angono and Binangonan in Rizal Province,?beginning?Wednesday, July 22, 2020 at 9:00 PM until 5:00 AM, Thursday, July 23, 2020.

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